This is my ongoing story
Posted: Tue Feb 24, 2009 3:42 pm
Ok, I decided awhile ago to check out the Mosrite guitar to see if I'd like one. Long story short, I love it. I scanned the web, even lurked this website big time before joining.
I called Ed Roman. Ed himself answered. I've seen on this site & on another one that most have a negative opinion of this guy. This is not my opionion, but the jury is still out. He took a good 45 minutes to talk to me regarding the Mosrite. His language was a bit gruff at times, but that stuff doesn't bug me a bit. He did take the opportunity to insult my SG, but thats his opinion & he certainly knows guitars.
6 days after my order, my guitar came in. I opened the box & I fell in love. Even though it wasn't made under the supervision of Mr. Moseley, it is a beautiful guitar. I looked at it, I strummed it. It was outa tune. No biggie, that's an easy fix. Then it happened....a big chunk had been taken out of the body of the guitar. It was on the top, rear edge & was about 3/4 of an in long, 1/4 wide along w/ a dent in the paint. I called Ed Romans right away & spoke w/ my salesman. According to him, the guitar went through 2 inspections at their store. It must've been damaged by UPS. He was really sorry & he said that someone would contact me later to handle the claim.
True to his word, a female called back & she had already got the claim open w/ UPS & said they will either replace or repair the guitar.
So far a really crappy situation is being taken care of. I open this topic so I can let my fellow Mosrite-ites in on the story & eventual outcome. I really want a good outcome. I did call UPS yesterday & a claim has been opened & they said they are in the process of inspecting the damage.
Has anyone else had a similar problem? Is there any reason not to believe Ed's salesman? I truly do believe them, but ya just never know. Should I just call them & tell them to giv me my money back & keep the guitar & get one somewhere else? Has anyone got one yet from Front Porch?
Your thoughts are appreciated.
GTSP
I called Ed Roman. Ed himself answered. I've seen on this site & on another one that most have a negative opinion of this guy. This is not my opionion, but the jury is still out. He took a good 45 minutes to talk to me regarding the Mosrite. His language was a bit gruff at times, but that stuff doesn't bug me a bit. He did take the opportunity to insult my SG, but thats his opinion & he certainly knows guitars.
6 days after my order, my guitar came in. I opened the box & I fell in love. Even though it wasn't made under the supervision of Mr. Moseley, it is a beautiful guitar. I looked at it, I strummed it. It was outa tune. No biggie, that's an easy fix. Then it happened....a big chunk had been taken out of the body of the guitar. It was on the top, rear edge & was about 3/4 of an in long, 1/4 wide along w/ a dent in the paint. I called Ed Romans right away & spoke w/ my salesman. According to him, the guitar went through 2 inspections at their store. It must've been damaged by UPS. He was really sorry & he said that someone would contact me later to handle the claim.
True to his word, a female called back & she had already got the claim open w/ UPS & said they will either replace or repair the guitar.
So far a really crappy situation is being taken care of. I open this topic so I can let my fellow Mosrite-ites in on the story & eventual outcome. I really want a good outcome. I did call UPS yesterday & a claim has been opened & they said they are in the process of inspecting the damage.
Has anyone else had a similar problem? Is there any reason not to believe Ed's salesman? I truly do believe them, but ya just never know. Should I just call them & tell them to giv me my money back & keep the guitar & get one somewhere else? Has anyone got one yet from Front Porch?
Your thoughts are appreciated.
GTSP